Planning and Smartview connection issue - Invalid User and Password message is misleading

We had a situation where users were unable to use Smartview with Planning and getting error message that Invalid User ID/Password. 

Once we asked the users to use Workspace, they got a message that "Application is in Maintenance Mode and no connections are allowed".  We asked the HP admin to make the application available to users.  This resolved the issue.

The Smartview message was misleading and it caused many users to lockout their AD accounts.