We recently upgraded our office suite to M365 and Smartview to SVC 20.100 version. After doing so, we noticed that we cannot open FR reports using SV.
It was discovered that we have to apply Registry Settings for Excel, Word, PPT for IE11 for Users machines.
For 64-bit Office:
Add the three DWORD values for Excel, PowerPoint, and Word in [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION].
The values must match your installed version of Internet Explorer. If you are unsure which entry to use, then use the 32-bit Office values noted above.
"EXCEL.EXE"=dword:00011000
"POWERPNT.EXE"=dword:00011000
"WINWORD.EXE"=dword:00011000
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